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Your information
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First name
Email
Product information
Serial Number
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Product Model
How to find the serial number of Magewell product?
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Topic
Operation system
e.g. OS X 10.9.5; Windows 10 (x64), version 1803; Ubuntu 16.04.2 LTS (x64), kernel version: 4.4.0-63-generic
How to find the operating system and kernel versions of my computer?
Smartphone model
e.g. Apple iPhoneX, Samsung Galaxy S8.
App OS
e.g. iOS 12.1, Android 8.0.
How to find the operating system of my mobile phone?
Firmware version
How to find the firmware version of Magewell product?
Driver version
How to find the driver version of Magewell product?
Ethernet
e.g. 1000Mbps Ethernet, 100Mbps Ethernet.
Wi-Fi
e.g. IEEE 802.11 a/b/g/n/ac
Input signal
e.g. PS4's HDMI signal at 1080p60
Input indicator
Pulsing slowly
: No signal, unsupported input signal, or locking input signal failed
On
: Input signal locked
Input indicator
On
: Input signal locked
Off
: No signal, unsupported input signal, or locking input signal failed
Output signal
e.g. 1920x1080p60
Output indicator
On
: Output connected and signal detected
Off
: Output undected
LED indicator
Status LEDs indicate the working state of each channel:
Pulsing slowly
: No signal, unsupported input signal, or locking input signal failed
On
: Input signal locked
Off
: Firmware damaged
Double blinks
: Memory error or FPGA configuration error
NDI Output format
e.g. video: 1920x1080, 60 fps; audio: 48000 Hz, 16 bits, 2 channels
How to find NDI output format?
Compiler
e.g. MSVC 2017, MinGW., GUN GCC, Clang
SDK version
How to find SDK version?
Status indicator
Blue
: Working
Off
: Standby
Warning light
Red
: Error
Off
: Normal
Power indicator
Green
: Output on and OK
Flashing Green
: Standby or Cold Redundancy
Red
: Error or fault
Buzzer
Beeping
: Error
Off
: Normal
Subject
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